The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process

By Luis Vicente Casaló, Carlos Flavián, Miguel Guinaliu. Computers in Human Behavior, 2008

330 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/623cab48504b850a85464c48313c56656d8dffb7

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Increasing trust in mobile commerce through design aesthetics (2010, background): “Following Flavián, Guinalíu, and Gurrea (2006), Roberts, Varki, and Brodie (2003) and Casaló, Flavián, and Guinalíu (2008)’s recommendations, subjects needed to select the website to analyze since the objective of this work was to understand customer behavior instead of investigating a particular…”
Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments (2018, background): “Past interactions with the website can be a source of information which enables consumers to appreciate more deeply the value of any offers the seller makes (Casalo et al., 2008).”
Mobile Application Usability: Conceptualization and Instrument Development (2015, background): “Further, we found a considerable amount of research on website usability that established a theoretical link between web application usability and web application loyalty (Casalo et al. 2008; Cyr 2008; Cyr et al. 2006; Flavian et al. 2006).”
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “There are several reasons to expect that knowledge of and experience with the site may contribute to customer satisfaction and loyalty (Casalo et al., 2008), specifically concerning online tourism products.”
Understanding the MOOCs continuance: The role of openness and reputation (2015, background): “Reputation indeed has a significant influence on customer loyalty (Caruana & Ewing, 2010; Casal o et al., 2008; Cretu & Brodie, 2007).”