Do Chinese cultural values affect customer satisfaction/loyalty?

By Rui Jin Hoare, K. Butcher. 2008

115 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/5e5224cbaf2478658062bdf03ad21901437d8a59

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Liping A. Cai
2. Jun-Shu Zhang
3. Mimi Li
4. Rong-Da Liang
5. Kuo-Chien Chang

In Organizational Behavior and Human Resource Management

1. Jun-Shu Zhang
2. Mimi Li
3. Liping A. Cai
4. Rong-Da Liang

In Strategy and Management

1. Liping A. Cai

Citations in the corpus

• The effect of service interaction orientation on customer satisfaction and behavioral intention (2012, background): “Introduction Developing high-quality lodging and dining experiences is the main aim of hotel/restaurant managers with regard to attracting customers (Hoare and Butcher, 2007; Jensen and Hansen, 2007).”
• The Effects of Personal Values on Travel Motivation and Behavioral Intention (2012, background): “In the context of Chinese population, significant values that exert influences over individual’s behavior include face, harmony, guanxi, respect for authority, and yuan (Mok and DeFranco 1999; Yau, Chan, and Lau 1999; Gilbert and Tsao 2000; Gong 2003; Hoare and Butcher 2008).”