Quality in higher education: from monitoring to management
By John G. Cullen, J. Joyce, T. Hassall, M. Broadbent. 2003
241 citations recorded by the source corpus.
Subfields: Accounting, Management Information Systems
View Paper: https://www.semanticscholar.org/paper/59e6aa1d7aeae4902bfbce3670dc1a1a89056699
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Citations in the corpus
- Measuring business student satisfaction: a review and summary of the major predictors (2010, background): “A common approach to measuring student satisfaction is to embed appropriate items in the overall context of evaluating the service quality of a higher educational institution (see, for example, Aldridge, & Rowley, 1998 ; Athiyaman, 1997 ; Cullen, Joyce, Hassall, & Broadbent, 2003 ; Tam, 2001 ).”
- Balanced Scorecards in Managing Higher Education Institutions: An Indian Perspective (2007, unknown): “Cullen et al., (2003) proposed that BSC be used in educational institutions for reinforcement of the importance of managing rather than just monitoring performance.”
- Quality Management Practice in Higher Education -- What Quality Are We Actually Enhancing? (2008, background): “There is general consensus among the authors listed in the Appendix that a key benefit of using these models is the requirement for HEIs to adopt a strategic approach to quality measurement and management, and to engage in self-assessment against predetermined criteria (see, for example: Cullen et ”
- A Critical Evaluation of Peer Review via Teaching Observation within Higher Education. (2005, background): “In any evaluation of quality it would seem essential that “equal expression of the legitimate voices” be facilitated, even if they are not saying the same thing (Cullen et al., 2003). However, as most quality proponents will concur, the most important assessor of the quality of services or products ”