Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation

By M. Kashif, S. Shukran, M. Rehman, Syamsulang Sarifuddin. 2015

124 citations recorded by the source corpus.

Subfields: Accounting, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/570b15a31be75a2219c97a312f0ba643a40cf995

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Razali Haron
2. Noradilah Abdul Subar
3. Khairunisah Ibrahim

In Sociology and Political Science

1. Razali Haron
2. Noradilah Abdul Subar
3. Khairunisah Ibrahim

Citations in the corpus

• Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020, methodology): “This entails that such customers need a higher level of sincere advice that is personal in nature, in order to minimize his/her perceptions of risk associated with a service encounter (Kashif et al., 2015).”