On bad decisions and disconfirmed expectancies: The psychology of regret and disappointment

By M. Zeelenberg, Wilco W. van Dijk, A. S. R. Manstead, Joop vanr de Pligt. 2000

525 citations recorded by the source corpus.

Subfields: Applied Psychology, General Decision Sciences, Safety Research

View Paper: https://www.semanticscholar.org/paper/56b84ca333d8508fe90c635c2db239ba3c75bb07

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Citations in the corpus

Investigating the Appraisal Patterns of Regret and Disappointment (2002, result): “This pattern is consistent with our predictions and with earlier research on antecedents of regret by ourselves (reviewed in Zeelenberg et al., 2000) and others (e.g., Ord´oñez & Connolly, 2000).”
Why bad feelings predict good behaviours: The role of positive and negative anticipated emotions on consumer ethical decision making (2019, background): “…Dijk, Manstead, & vanr de Pligt, 2000, p. 531); the assumption being that individuals will typically choose the options which provide greater expected pleasure (Mellers, Schwartz, & Ritov, 1999), and/or those that minimize the likelihood of negative emo‐ tions (Zeelenberg et al., 2000).”
Blessed are those who expect nothing: Lowering expectations as a way of avoiding disappointment (2003, unknown): “In our own research we have found that both emotions have a qualitatively diﬀerent phenomenology, and both have diﬀerent impact on behavior (e.g., Zeelenberg et al., 2000).”
The multiplicity of emotions: A framework of emotional functions in decision making (2008, background): “Regret and disappointment draw people’s attention to different potential causes of the bad outcomes, and trigger different behavioral tendencies (Zeelenberg et al., 2000).”
The Impact of Regret on the Demand for Insurance (2004, unknown): “" Zeelenberg et al. (2000) make the distinction clear.”
The effect of emotion and time pressure on risk decision-making (2015, background): “Generally, researchers found that positive emotional experiences such as pleasure and satisfaction sometimes reduce human risk-seeking behaviors compared with more negative emotions such as anger and regret (Zeelenberg et al. 2000; Lemer and Keltner 2001; Liu, Bi, and Wang 2010).”
Applying regret theory to investment choices: Currency hedging decisions (2008, unknown): “…that the experience of regret is more intense when the unfavorable outcomes are the result of action rather than of inaction (Kahneman and Tversky, 1982) and that the anticipation of regret is 4 Experimental psychology reviews can be found in Gilovich and Medvec (1995) and Zeelenberg et al. (2000).”
The ostrich effect: Selective attention to information (2009, background): “Prospect theory and models of loss aversion and habit formation all posit that utility depends on how outcomes deviate from pre-specified reference points (see Zeelenberg et al. 2000, Gul 1991; Constantinides 1990; Loomes and Sugden 1986; Bell 1985).”
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services (2004, unknown): “Generally, it can be said that regret and disappointment are the result of bad decisions and disconfirmed expectancies (cf., Zeelenberg et al., 2000).”