Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
By A. Pizam, V. Shapoval, T. Ellis. 2016
244 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/560ecd51041e2afe92cb707573de17482ed36257
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In Organizational Behavior and Human Resource Management
Citations in the corpus
- Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “Cronin et al. (2000), Kim (2011), Oh (1999), and Pizam et al. (2016) postulated that there were correlations between the service quality and loyalty through satisfaction and perceived value.”
- Silence is not Golden: Motivating Employee Voice through Inclusive Leadership (2020, background): “Between new customer demands (Pizam et al., 2016), technological advancements (Lam & Law, 2019), and ever increasing competition (Hirschberg et al.”
- Satisfaction and revisit intentions at fast food restaurants (2020, background): “Customer satisfaction is described “as the customer’s subjective assessment of the consumption experience, grounded on certain associations between the perceptions of customer and objective characteristics of the product” [35].”