Exploring the Social Supportive Role of Third Places in Consumers' Lives

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Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2018, background): “Service quality is not a monolithic concept and so it leans on several dimensions, each of which varies in importance with regard to overall service quality, and their impact on patient's satisfaction (Saunders, 2008).”
An expanded servicescape perspective (2011, background): “Other researchers have shown that consumers often patronize establishments, such as beauty salons (Price and Arnould, 1999), dating services (Adelman and Ahuvia, 1995), retail shops (Day, 2000), and diners (Rosenbaum, 2006), partly because of the life-enhancing, social supportive benefits they often”
Place Attachment in Commercial Settings: A Gift Economy Perspective (2014, positive): “Ex-ceptions are Rosenbaum (2006) and Rosenbaum et al. (2007), who show that third places (Oldenburg 1999) can generate strong attachments through the emotional support and companionship they provide to their inhabitants.”
An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth (2018, background): “As discussed above, subsequent research in this area (Rosenbaum, 2006; Rosenbaum et al., 2007) has identified both a physical and a social dimension of such places.”