Linking a service‐driven market orientation to service quality

By Boo Ho Voon. 2006

131 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4f3c3c16d120b284c2fc7589d4ed372c69d0baa9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Sabine Moeller
2. K. Wittkowski

In Marketing

1. Sabine Moeller
2. K. Wittkowski
3. Sheetal Jain
4. Sita Mishra

In Organizational Behavior and Human Resource Management

1. Sabine Moeller
2. K. Wittkowski
3. Sheetal Jain
4. Sita Mishra

Citations in the corpus

• The burdens of ownership: reasons for preferring renting (2010, background): “It is apparent that, for retailers, the transformation to become a non-ownership service provider will involve a shift in focus away from transactions to relationships (Voon, 2006).”