Customer engagement behaviors and hotel responses

By Wei Wei, Li Miao, Zhuowei Huang. 2013

293 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4dc9574c8c8009994329100ee186dab4848c095f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Chulmo Koo
2. Sung-Byung Yang
3. Seunghun Shin
4. Youhee Joun
5. Karen L. Xie
6. Sangwon Park
7. Geng Cui
8. Kevin Kam Fung So

In Organizational Behavior and Human Resource Management

1. Geng Cui
2. Kevin Kam Fung So
3. Chulmo Koo
4. Zhiwei Liu
5. Sangwon Park
6. Wei Wang
7. Karen L. Xie
8. Juan Luis Nicolau

In Sociology and Political Science

1. Chulmo Koo
2. Sung-Byung Yang
3. Seunghun Shin
4. Youhee Joun
5. Karen L. Xie
6. Sangwon Park
7. Geng Cui
8. Kevin Kam Fung So

Citations in the corpus

• Exploring the comparative importance of online hotel reviews’ heuristic attributes in review helpfulness: a conjoint analysis approach (2017, background): “This proposition is consistent with previous studies that hotel reviews with lower ratings were perceived as more helpful than high-rated hotel reviews (Wei et al., 2013).”
• What makes a useful online review? Implication for travel product websites. (2015, background): “This finding is consistent with studies investigated by Wei et al. (2013).”
• Asymmetric effects of online consumer reviews (2015, background): “The study of Wei, et al., (2013) revealed that positive consumer reviews enjoy more favourable evaluations than negative comments, and heuristic cues of online reviews lead readers to enlarge the perceived helpfulness of the reviews.”
• Joint effects of management responses and online reviews on hotel financial performance: A data-analytics approach (2017, background): “As a result, scholars have called for hotel managers to respond to reviews (Chan and Guillet, 2011; Leung et al., 2013; Sparks et al., 2016; Wei et al., 2013) because management responses may help generate a more positive evaluation of the hotel than reviews without a response (Lee and Song, 2010).”
• The signaling effect of management response in engaging customers: A study of the hotel industry (2017, background): “Most studies have relied on laboratory experiments to examine the effect of a one-time management response (Lee & Cranage, 2014; Min et al., 2015; Sparks et al., 2016; van Laer & de Ruyter, 2010; van Noort & Willemsen, 2012; Wei et al., 2013).”