Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level

By Vesna Zabkar, Maja Makovec Brencic, T. Dmitrović. 2010

759 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/46ab145c9606dd132df3ab9ef712a1135a1dccca

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The Influence of Mixed Reality on Satisfaction and Brand Loyalty in Cultural Heritage Attractions: A Brand Equity Perspective (2020, background): “Economic aspects can be supported by increasing visitor numbers and net growth [10]; hence, when considering factors that facilitate the continued operation of cultural and artistic visitor attractions, it is necessary to study factors affecting visitor satisfaction [11] and souvenir purchase [12].”
Islamic tourism: an empirical examination of travel motivation and satisfaction in Malaysia (2017, methodology): “Tourist satisfaction is important in order to be able to market destinations successfully (Devesa et al., 2010; Yoon & Uysal, 2005; Zabkar et al., 2010) because it is directly linked to destination choice, products/services consumption, and repeat visits (Kozak & Rimmington, 2000).”
Event Quality, Perceived Value, Destination Image, and Behavioral Intention of Sports Events: The Case of the IAAF World Championship, Daegu, 2011 (2013, background): “A consensus exists for event quality affecting a destination's image and the future behavior of spectators/tourists (Kaplanidou & Vogt, 2007 ; Moon et al, 2011 ; Žabkar, Brencic, & Dmitrovic, 2010 ).”
An examination of the role of service quality and perceived value in visitor attraction experience (2019, methodology): “…assess this assertion in both wider service marketing research (see for example Zeithalm et al 1996; Zeithalm, 2000, Zhao et al., 2012; Wu et al., 2014) and the tourism and hospitality field (see for example Yuan and Jang, 2007; Zabka et al., 2010; Howat and Assaker, 2013; Lee, Jin and Lee, 2014).”
Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty (2018, background): “attractions, entertainment, and cultural experiences) (Zabkar et al., 2010).”
Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions (2019, background): “(2015) challenged the link between satisfaction and behavioral intentions, the majority of researches confirms the positive link between a satisfied tourist and positive behavioral intentions (Prayag et al., 2017; Žabkar et al., 2010).”