The influence of service quality on satisfaction and intention: A gender segmentation strategy

By J. Lee, Hyun-Duck Kim, Yong Jae Ko, M. Sagas. 2011

272 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/4529c635d7f32f58c786094f20fff4fe682e1fa4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. N. Theodorakis
2. Serafim Karvounis
3. Konstantinos Alexandris
4. Nikolaos Tsigilis

In Organizational Behavior and Human Resource Management

1. Serafim Karvounis
2. Nikolaos Tsigilis
3. N. Theodorakis
4. Konstantinos Alexandris

In Tourism, Leisure and Hospitality Management

1. Konstantinos Alexandris
2. N. Theodorakis

Citations in the corpus

• Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality (2013, methodology): “…dimensions that have been used in the majority of previous studies in a spectator sport setting (Hightower et al., 2002; Lambrect et al., 2009; Lee et al., 2011; McDonald et al., 1995; O’Neill et al., 1999; Theodorakis et al., 2001, 2009; Wakefield & Blodgett, 1999) and describe the process…”