Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions

By Juan Carlos Bou-Llusar, César Camisón-Zornoza, Ana Belén Escrig-Tena. 2001

171 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/43ed33cafe657184112c532dc0e6d27bc19f17e6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Haiyan Song

In Marketing

1. Haiyan Song
2. Yan-Qun He
3. Gang Li
4. Stephen F. Witt
5. G. Crouch
6. Bo Peng

In Organizational Behavior and Human Resource Management

1. Haiyan Song
2. Yan-Qun He
3. Guy Assaker

Citations in the corpus

• The Intention-to-repurchase Paradox: A case of the Health and Fitness Industry (2010, unknown): “The use of a single item measure of overall satisfaction is consistent with Bou-Llusar, Camison-Zornoza, and Escrig-Tena (2001) and Murray and Howat (2002).”
• A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Services (2009, background): “In accordance with the previous findings that perceived service quality influences repurchase intentions through satisfaction (Bou-Llusar, Camisón-Zornoza, and Escrig-Tena 2001; Cronin, Brady, and Hult 2000; Petrick 2004) and also with the arguments that total customer satisfaction should be the…”