Assessment of the three-column format SERVQUAL : an experimental approach
By A. Caruana, Michael T. Ewing, B. Ramaseshan. 2000
194 citations recorded by the source corpus.
Subfields: Food Science, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/430777a777c44c8e27825efb7c38978f9b6cf9f8
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Food Science
In Marketing
- Nusser Raajpoot
- A. Akbaba
- Simon Hudson
- Riadh Ladhari
- S. Jang
- Kuo-Chien Chang
- Ming-Lang Tseng
- Kuan-Yu Chen
In Organizational Behavior and Human Resource Management
- Nusser Raajpoot
- Graham Miller
- A. Akbaba
- P. Hudson
- Simon Hudson
- Riadh Ladhari
- S. Jang
- Kuo-Chien Chang
Citations in the corpus
- MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY (2006, methodology): “Caruana et al. (2000) investigated the usefulness of the threecolumn format SERVQUAL instrument proposed by Parasuraman et al.”
- Reconceptualizing Service Encounter Quality in a Non-Western Context (2004, result): “This observation is in line with the recent calls for further exploration of the domain of service encounter quality (Athanassopoulos 2000; Caruana and Ewing 2000).”
- The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison (2004, background): “…the survey in one interview, and many authors have recommended that one should conduct two interviews with a given respondent, one before the service experience and the other after the experience (Weber 1997; Carman 1990; Llosa, Chandon, and Orsingher 1998; Caruana, Ewing, and Ramaseshan 2000).”