The integration of computing and routine work

By Les Gasser. 1986

Subfields: Human-Computer Interaction, Social Sciences & Humanities

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Citations in the corpus

Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team (2000, background): “We believe that the reason for this was that the technology was not simply a complement to the work of the team (e.g., work-arounds were not possible; Gasser 1986) and that impediments to the use of the technology were not merely annoyances.”
The sociomateriality of organisational life: considering technology in management research (2010, background): “…focusing on the broader ecology of people, infrastructures, resources, policy decisions, and social relations that affected the development, adoption, appropriation, and adaptation of information technology (Gasser, 1986; Kling and Dutton, 1982; Kling and Iacono 1984; Kling and Scaachi, 1982).”
Research Commentary: Desperately Seeking the "IT" in IT Research - A Call to Theorizing the IT Artifact (2001, background): “For example, more research on the kinds of workarounds (Gasser 1986) and forms of articulation work (Suchman 1996) that enable people to make dynamically complex systems work in practice may be critical.”
Organizing Business Knowledge: The MIT Process Handbook (2003, unknown): “The other side sees plans as resources for action (Suchman 1987), which are used in conjunction with the environment to articulate and reason about the next action steps (Gasser 1986; Gerson and Star 1986; Suchman 1996).”
Viewpoint Paper: Some Unintended Consequences of Information Technology in Health Care: The Nature of Patient Care Information System-related Errors (2004, unknown): “When such systems do remain in practice, workarounds, which are clever alternative approaches, are artfully developed by the users. Workarounds allow users to live with the system while avoiding some of the demands that are deemed to be unrealistic or harmful.”
Performing ‘Initial Assessment’: Identifying the Latent Conditions for Error at the Front-Door of Local Authority Children's Services (2010, background): “routine is a skilled accomplishment (Gasser, 1986); its orderliness is a product of”
Information System Use - Related Activity: An Expanded Behavioral Conceptualization of Individual-Level Information System Use (2007, background): “For example, Gasser (1986) noted that computer use in organizations comprised not only computing work (i.”
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000, background): “…slippage) or intent (sab-otage, inertia, innovation), users often ignore, alter, or work around the inscribed technological properties (Gasser 1986, Kraut et al. 1986, Mackay 1988, Grudin 1989, Bullen and Bennett 1991, Ciborra and Lanzara 1991, Button 1993, Clement 1993, Markus 1994,…”
Work-arounds, Make-work, and Kludges (2003, background): “Work-around ( 4 ): A procedural deviation to circumvent an intentionally designed-in limit or constraint on computer system operation.”
Infrastructure and Ethnographic Practice (2002, background): “…for example, about the behind-the-scenes decisions about things such as encoding and standardizing; tinkering and tailoring activities (see e.g. Gasser, 1986; Trigg and Bødker, 1994), and the observation and deconstruction of decisions carried into infrastructural forms (Bowker and Star, 1999,…”
From Use to Effective Use: A Representation Theory Perspective (2013, methodology): “Second, we assume that systems are never used just to ‘use’ them; rather, they are used to achieve other goals (Gasser 1986).”
Theory of Workarounds (2014, background): “[Gasser, 1986].”