Linking Citizen Satisfaction with E-Government and Trust in Government

By Eric W. Welch, C. Hinnant, M. Jae Moon. 2004

1,224 citations recorded by the source corpus.

Subfields: Communication, Political Science and International Relations, Public Administration

View Paper: https://www.semanticscholar.org/paper/3e41a15faf8c85b7875d41877d816cff4c3b9f45

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Citations in the corpus

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology (2010, background): “…of launching technology products, such as accessibility (Beynon-Davies, 2005), awareness (Jaeger, 2003), self-efficacy (Wang, 2003), transparency (Welch et al., 2005), accuracy (Cullen and Houghton, 2000; Yao and Murphy, 2007), security (Wang, 2003), convenience (Gilbert et al., 2004), and trust…”
Developing and Testing a Theoretical Framework for Computer‐Mediated Transparency of Local Governments (2012, background): “…and the Internet in particular, hold the potential to greatly facilitate the provision of government information to the public because information can be disclosed at relatively low cost, without the traditional boundaries of space and time (Curtin and Meijer 2006; Welch, Hinnant, and Moon 2005).”
Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment (2014, neutral): “Most definitions of transparency recognize the extent to which an entity reveals relevant information about its own decision processes, procedures, functioning, and performance (Curtin and Meijer 2006; Gerring and Thacker 2004; Grimmelikhuijsen 2012; Welch, Hinnant, and Moon 2005).”
Trust and Risk in eGovernment Adoption (2008, background): “Trust of the Internet (TOI) is consistently identified as a key predictor of e-service adoption (Carter and Bélanger , 2005; McKnight et al., 2002; Pavlou, 2003; Warkentin et al., 2002; Welch et al., 2005).”
Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship (2011, background): “This generalized, high-level perspective on citizen trust, which focuses on citizen perceptions of the entirety of the institutions of the federal government in Washington, is the dependent variable in most extant studies that examine the relationship between e-government and citizen trust, at least”
E-government adoption: A cultural comparison (2008, background): “Trust of the Internet is a salient predictor of e-service adoption (Bhattachaerjee 2002; Carter and Belanger 2005; Mcknight et al. 2002; Navarra and Cornford 2003; Pavlou 2003; Warekentin et al. 2002; Welch et al. 2005).”
E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, neutral): “both e-commerce [19, 24-31] and e-government [17, 20, 32, 33].”
Accrual Accounting in EU Local Governments: One Method, Several Approaches (2009, background): “…in the United Kingdom 2004 Notes 1Although there is little agreement in the literature about how to define citizen trust in govern- ment or how it is gained and lost, most writers agree that it is an important determinant of public action and cooperation (Ruscio, 1996; Welch et al., 2004).”
Citizens’ adoption of an electronic government system: towards a unified view (2015, background): “…(hereafter, eGov) is one of the most interesting concepts to have appeared in the area of public administration in the last few years (Moon 2002; Norris and Moon 2005) and has become a significantly prominent facet of governance (Morgeson et al. 2010; Thomas and Streib 2003; Welch et al. 2005).”
Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust (2016, methodology): “Transparency was measured with four items adapted from Welch et al. (2005).”