Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity

By Muhammad Shujahat, Maria José Sousa, S. Hussain, F. Nawaz, Minhong Wang, Muhammad Umer. Journal of business research, 2017

386 citations recorded by the source corpus.

This study proposes a novel research model to investigate the neglected and pivotal mediating role of knowledge-worker productivity between knowledge management processes (knowledge generation, knowledge sharing, and knowledge application) and innovation. The data were collected from the 369 knowledge workers in the IT sector of Pakistan and analyzed using the SmartPLS 3 Version 26. The results indicate that knowledge-worker productivity mediates between two knowledge management processes (knowledge creation and knowledge utilization) and innovation. However, surprisingly, it does not mediate between knowledge sharing and innovation. The results support the pivotal role of knowledge-worker productivity-the most striking challenge for the management discipline in the 21st century-in knowledge-based innovation. Moreover, the results signify the overarching role of the human and cultural approach to knowledge management over the Big Data and IT and system-based approaches.

Subfields: Artificial Intelligence, Communication, Demography

View Paper: https://www.semanticscholar.org/paper/3df6071c4f3e12e0b2eb427ae24af19beffa41dd

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3. A. Pezzi
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Citations in the corpus

• Interpreting the impact of knowledge management processes on organizational performance in Chinese higher education: mediating role of knowledge worker productivity (2020, background): “…(2016) emphasized the need to study the mediating variables with KM and existing research found that KM generates an increase Knowledge Worker Productivity (KWP) within firms (Butt et al. 2018; Shujahat et al. 2019) that could permit firms to attain improved performance (Ramírez and Nembhard 2004).”
• Top management knowledge value, knowledge sharing practices, open innovation and organizational performance (2019, background): “, 2003) along with knowledge sharing practices (Del Giudice, Della Peruta, & Maggioni, 2015; Shujahat et al., 2019) play critical roles in open innovation.”
• The role of digital innovation in knowledge management systems: A systematic literature review (2021, background): “This highlights the role of KMS not only in terms of the efficiency of the processes of allocating internal and external knowledge to the organization, but also in the exploitation of the innovative potential of the company at several levels (Shujahat et al., 2019).”