Total Quality Management

By A. Feigenbaum. Total Quality Management in Education, 2002

1,600 citations recorded by the source corpus.

Technical capability is no longer the principal competitive determinant in the computer and software industry. Technical capability is necessary but not sufficient for success. What differentiates the successful from the unsuccessful organization, today, is superior “world-class” systems of work processes that men and women throughout the organization understand, believe in and are a part of. These systems of clear work processes reduce bureaucracy and cycle times, increase responsiveness and innovation, and lower costs thereby assuring product, market and organizational success. This is Total Quality Management: there are ten basic benchmarks underpinning the technology of total quality management and make quality a way of totally focusing the organization on the competitive discipline of serving the customer. These benchmarks are discussed. Dr. Armand Feigenbaum is the originator of total quality control (TQC), the management approach that has profoundly influenced the competition for domestic and international markets in the United States, Japan and throughout the industrialized world. Keywords: benchmarks; definitions; quality; A. V. Feigenbaum

Subfields: Management Information Systems

View Paper: https://www.semanticscholar.org/paper/3def4c397caf606eff744d2aaf5ffa0eaa164781

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Citations in the corpus

• A Conceptual model for total quality management in service organizations (2001, background): “Union intervention Wilkinson et al. (1991, 1992); Geary (1993); Wilkinson (1994); Rao et al. (1996); Godfrey et al. (1997) 10.”
• How professional ethics impact construction quality: Perception and evidence in a fast developing economy (2010, background): “There is a strong perception that majority of the quality-related problems are caused by human-related factors, especially professionalism and ethics (Besterfield et al., 2003).”
• The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM (2019, background): “Andersson, Eriksson, and Torstensson (2006) consider that defining TQM is like the famous John Godfrey Saxe story ‘The Blind Men and the Elephant’; researchers and practitioners have adopted the definition which is most suited to their views (Boaden, 1997).”