Satisfaction, sacrifice, surprise:: three small steps create one giant leap into the experience economy
By B. J. Pine, J. H. Gilmore. 2000
120 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/3d6bafda5de24207560356b5be67492f712d38fb
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market (2009, background): “However, Pine and Gilmore (1999, 2000) argue that to meet customers’ needs and expectations is not enough for companies to create value in the next generation.”
- Rethinking Music Festivals as a Staged Event: Gaining Insights from Understanding Visitor Motivations and the Experiences They Seek (2010, background): “Thus, it is of critical importance that the TCMF organizers undertake ongoing evaluative research of the needs and wants of the festival attendees, for, as noted by Pine and Gilmore (2000) , “Experience stagers must constantly refresh their experiences—change or add elements that keep the offering ”