The managed heart: the commercialisation of human feeling – and its dangers
By S. Hayes, B. Kleiner. 2001
144 citations recorded by the source corpus.
Subfields: Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/3d21eac42a16aaf9c9348e9f88117db2e7cddbb5
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Sociology and Political Science
- Arnold B. Bakker
- Evangelia Demerouti
- Wilmar B. Schaufeli
- Kate O’Connor
- Samantha Warren
- Val Gillies
- Willem J. M. I. Verbeke
- Osman M. Karatepe
Citations in the corpus
- “You choose to care”: Teachers, emotions and professional identity (2008, background): “…domain of teaching and the rewards she achieved through establishing meaningful relationships with students were one of her core reasons for staying in the profession, she also acknowledged that having to engage in emotional labour (Hochschild, 1983) was ‘‘the most exhausting part’’ of teaching.”
- Higher education teachers and emotional labour (2004, background): “Faced with these potential emotional costs Hayes and Kleiner (2001)”
- Exploring the Relationship Between a Multidimensional and Multifaceted Burnout Concept and Self-Rated Performance (2005, background): “This strategy is also referred to as “emotion work” (Hochschild, 1983) or “interactional strategies” (Snyder & Cantor, 1998). Unfortunately, “designing” the appropriate resource configuration is not always easy. Employees may become unable to maintain their cognitive, physical, and emotional efforts”
- SHOW ME HOW IT FEELS TO WORK HERE: USING PHOTOGRAPHY TO RESEARCH ORGANIZATIONAL AESTHETICS (2002, background): “…begun to turn attention explicitly towards these ‘non-rational’ aspects of organization in a way which recognises the value of exploring such issues in understanding contemporary work organizations (Fineman 1993, 2000; Hochschild 1983; Strati 1999; Linstead and Hopfl 2000; Hassard et al. 2000).”
- Working class mothers and school life: exploring the role of emotional capital (2006, background): “Sociological interest in emotion has grown substantially over the last few decades with many studies highlighting the gendered nature of affect in relationships (Hochschild, 1983; Duncombe & Marsden, 1993).”