The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia

By G. Howat, Guy Assaker. 2013

195 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3a80f45d9894c7b617464301e306d7f3e1f670b9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Mohammed El-Adly

In Marketing

1. Shadi M. Altarifi
2. Mohammed El-Adly
3. I. Alnawas

In Organizational Behavior and Human Resource Management

1. Shadi M. Altarifi
2. Mohammed El-Adly
3. I. Alnawas

Citations in the corpus

• Exploring the role of brand identification and brand love in generating higher levels of brand loyalty (2016, background): “perceived quality (Howat and Assaker, 2013), perceived value (Setiowati and Putri, 2012), and satisfaction (Bloemer and de Ruyter, 1998) offer the best assessment of brand loyalty (Dorsch et al.”
• Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2019, background): “This result is consistent with previous research in other service industries (see, for instance, Bei and Chiao, 2001; Lam et al., 2004; Ryu et al., 2008; Williams and Soutar, 2009; Howat and Assaker, 2013; El-Adly and Eid, 2016).”