Quality From Customer Needs to Customer Satisfaction

By J. Barrett. Technometrics, 2004

369 citations recorded by the source corpus.

Subfields: Management Information Systems

View Paper: https://www.semanticscholar.org/paper/34364231b966b6981a3cba7188d5c2b0d2348e1b

How researchers see this paper

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In Management Information Systems

1. Martin Höst
2. Björn Regnell
3. Claes Wohlin
4. Per Runeson
5. Magnus C. Ohlsson
6. Johan Larsson
7. Anders Wesslén
8. Stig Vinberg

Citations in the corpus

• Experimentation in Software Engineering (2012, methodology): “QIP is similar to the Plan/Do/Study/Act cycle [23, 42], and includes six steps as illustrated in Fig.”
• Leadership behaviour in successful organisations: Universal or situation-dependent? (2010, methodology): “Described by a number of authorities is that the factor of leadership is of crucial importance for successful implementation of quality management and in achieving high organisational performance in terms of quality, productivity and effectiveness (Bergman & Klefsjo, 2003 ; Dahlgaard et al, 2002 ;”