Examining the influence of online reviews on consumers' decision-making: A heuristic-systematic model

By Kem Z. K. Zhang, Sesia J. Zhao, Christy M. K. Cheung, Matthew K. O. Lee. Decision Support Systems, 2014

754 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2e8beff1d39d95a28ffda5d5cd856c357642b845

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In Communication

In Information Systems and Management

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Citations in the corpus

The Influence of Place Attachment, Ad-Evoked Positive Affect, and Motivation on Intention to Visit: Imagination Proclivity as a Moderator (2020, methodology): “Second, we followed Liang et al.’s (2007) procedure to determine CMV in PLS research using the unmeasured latent construct method (see also Matzler et al. 2016; Zhang et al. 2014).”
The role of emotions and conflicting online reviews on consumers' purchase intentions (2018, background): “High-quality, informative arguments contribute to favorable decision outcomes (Cheung, Sia, & Kuan, 2012; Zhang et al., 2014).”
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis (2020, background): “, 1998), attribution theory in advertising, and eWOM literature (Filieri et al., 2018b; Zhang et al., 2014).”
Determinants of Online Review Credibility and Its Impact on Consumers' Purchase Intention (2019, background): “A large quantity makes online reviews more observable (Cheung and Thadani, 2010) and contributes to the verification of individual online reviews, constituting an important factor in the context of peripheral cues (Zhang et al., 2014).”
The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing (2021, background): “While consumers may have preference between heuristic information processing and systematic information processing, these two modes can occur simultaneously and interact with each other (Zhang et al., 2014).”
Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo (2017, background): “According to Gallarza et al. (2002) and Zhang et al. (2014a) who conducted a comprehensive literature review on its definition, destination image can be defined as the sum of impressions, perceptions, feelings, and beliefs that people have about a destination.”
Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites (2019, methodology): “We measured information quality using three items for the dimensions “persuasiveness” and “informativeness,” as proposed by Zhang et al. (2014).”
Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited (2020, background): “Online review credibility and empathy are accepted as more heuristic elements that allow individuals to draw conclusions based on simpler rules concerning the nature of the entire task (Zhang et al., 2014; Tanford, & Kim, 2019).”
Factors affecting YouTube influencer marketing credibility: a heuristic-systematic model (2018, methodology): “…interactivity, and social in ﬂ uence are some of the heuristic information cues in ﬂ uencing a person ’ s perception of information credibility (Luo et al., 2013; Metzger & Flanagin, 2013; Stavrositu & Sundar, 2008; Sundar, 2008; Zha et al., 2018; Zhang et al., 2014; Zhou et al., 2016).”