A diary study of task switching and interruptions

By Mary Czerwinski, Eric Horvitz, Susan Wilhite. International Conference on Human Factors in Computing Systems, 2004

917 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/2a9b446d2b6ee8bea1149abfc23767983c1e1b84

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In Information Systems and Management

In Management Information Systems

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Citations in the corpus

What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users (2007, neutral): “Theresultsarenotbiasedbytheuser’srec-ollectionofevents;insteadtheyarecapturedinrealtimeandthereforehavehigher levelsofvaliditythansurveys(Czerwinski,Horvitz,&Wilhite,2004).”
An in-situ study of mobile phone notifications (2014, background): “While this is inline with related landmark in-situ studies, which studied between 11 to 20 [10, 13] subjects for 5 to 14 days [22, 20], our findings may not be generalizable to other populations, such as teens or older adults.”
The cost of interrupted work: more speed and stress (2008, background): “Empirical studies have focused on identifying the extent of interruptions and how they affect tasks [6], the recovery of tasks after an interruption [3, 9], and timing of interruptions, e.”
Large-scale assessment of mobile notifications (2014, background): “, a notification [6], and they report higher subjective workloads when receiving notifications during phases of focused work [1].”
The Technology Behind Personal Digital Assistants: An overview of the system architecture and key components (2017, background): “Research on human work habits and task management [3], [63], [64] shows that people usually complete all their important tasks yet may fail to successfully complete tasks with soft deadlines or may forget less-critical details.”
TaskTracer: a desktop environment to support multi-tasking knowledge workers (2005, background): “By definition, highly multitasking people face continual interruptions as they switch between ongoing tasks [ 7 , 11, 18].”
No task left behind?: examining the nature of fragmented work (2005, background): “Though others have focused on interruptions during the work day [4,7,16], interruptions are just half the story.”
Evaluating and Informing the Design of Chatbots (2018, methodology): “Logging data as part of HCI-relevant diary studies [20] could beneﬁt from the use of chatbots.”
Activity-logging for self-coaching of knowledge workers (2011, neutral): “The course of action is not always self planned but also determined by external causes, like phone calls, mails, information requests, other persons or appointments [3].”
Methods for Evaluating Interactive Information Retrieval Systems with Users (2009, background): “’s [66] diary study of multi-tasking behaviors in an office environment provides some groundwork.”
Constant Connectivity: Rethinking Interruptions at Work (2011, background): “Once defined, interruptions are then typically quantified (Czerwinski et al., 2004; Ellwood, 2005; Gonzalez & Mark, 2004; Mark et al., 2005; O’Conaill & Frohlich, 1995).”
Interaction in 4-second bursts: the fragmented nature of attentional resources in mobile HCI (2005, background): “The internal constituents of interruptions and task-switches are practically unknown to the field, although, as noted in almost all field studies of interruptions, half or most interruptions are self-initiated [7,11].”