Customer satisfaction in European food retailing

By H. Juhl, Kai Kristensen, Peder Østergaard. 2002

130 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2778de3ab1a2d50fa87066d140b1b64ff756b459

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Jay Kandampully

In Organizational Behavior and Human Resource Management

1. Jay Kandampully

Citations in the corpus

• The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty (2011, background): “Furthermore, in their conceptual models, (Juhl et al., 2002; Kristensen et al., 2001; Murgulets et al., 2001) these researchers have proposed firm image as a precursor to customer satisfaction, which in turn affects customer loyalty.”