Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes

By Aaron Q. Weinstein. 2000

145 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/203710ccc65e2a6b8932e35004a80c34e17ea2af

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Ahmed El-Geneidy
2. Otto Anker Nielsen
3. Jesper Bláfoss Ingvardson
4. Dea van Lierop

In Organizational Behavior and Human Resource Management

1. Ahmed El-Geneidy
2. Otto Anker Nielsen
3. Jesper Bláfoss Ingvardson
4. Dea van Lierop

In Transportation

1. Ahmed El-Geneidy
2. Otto Anker Nielsen
3. Jesper Bláfoss Ingvardson
4. Dea van Lierop

Citations in the corpus

• The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling (2019, background): “, 2018a), and availability of information (Allen et al., 2018a, 2018b; Eboli and Mazzulla, 2015; Friman and Gärling, 2001; van Lierop et al., 2017; Weinstein, 2000).”
• Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016, background): “In addition, cleanliness, information and other service characteristics such as punctuality and frequency have similarly been cited to influence satisfaction and loyalty (Carreira et al., 2014; de Oña et al., 2013; Mouwen, 2015; Tyrinopoulos & Antoniou, 2008; Weinstein, 2000).”