An empirical investigation of the Turkish consumers’ acceptance of Internet banking services

By Vichuda Nui Polatoglu, S. Ekin. 2001

839 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1c51c99eae801cdc1bbf46f4e628369cfb2641ed

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Citations in the corpus

Customer acceptance of internet banking in Estonia (2005, methodology): “We however also has chosen to include trust, which by several researchers has been found influencing the consumers (Polatoglu and Ekin, 2001; Kardaras and Papathanassiou, 2001; Minjoon and Shaohan, 2001).”
The relationship between consumer innovativeness, personal characteristics, and online banking adoption (2005, background): “This belief has been confirmed in the area of internet banking specifically as researchers have found positive relationships between perceptions of convenience and the use of internet banking (Gerrard and Cunningham, 2003; Polatoglu and Ekin, 2001).”
Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010, background): “Previous Internet banking research identifies PR as an important attitudinal factor that influences adoption behavior [43,45,50,77,86], but PR investigation is mainly focused on transaction security risk or”
Mapping the reasons for resistance to Internet banking: A means-end approach (2007, background): “…transactions, security and privacy concerns and perceived risk on Internet channel are found to be the major obstacles to Internet banking (Aladwani, 2001; Bestavros, 2000; Elliot & Fowell, 2000; Polatoglu, & Ekin, 2001; Rotchanakitumnuai & Speece, 2003; Sathye, 1999; Singh & Malhotra, 2004).”
The adoption of commercial innovations in the former Central and Eastern European markets : The case of internet banking in Estonia (2008, methodology): “Rogers did not identify perceived risk of an innovation, but it has been found to be an important factor in several studies (Ostlund, 1974; Polatoglu and Ekin, 2001; Tan and Teo, 2000).”
A logit analysis of electronic banking in New Zealand (2006, background): “Sathye (1999) and Polatoglu and Ekin (2001) found that the reliability dimension was an important determinant for consumers who used electronic banking.”
CONSUMERS’ ATTITUDES TOWARDS ONLINE AND MOBILE BANKING IN CHINA (2005, result): “While a number of recent studies focussing on customer satisfaction with bank services, indicate that early adopters and heavy users of internet banking were more satisfied with this service compared to other customers ( Polatoglu and Ekin, 2001”
An investigation into the acceptance of online banking in Saudi Arabia (2009, background): “In Taylor and Todd’s (1995) study, social influences were equivalent to subjective norm and defined as other people’s opinion, superior influence, and peer influence.”
USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE (2007, background): “Apart from that, the accessibility of computers is perceived as a measure of relative advantage (Devlin, 1995; Ainscough and Luckett, 1996; Daniel, 1999, Black et al., 2001; Polatoglu and Ekin, 2001; Suganthi et al., 2001; Gerrard and Cunningham, 2003).”
RECEPTIVENESS OF INTERNET BANKING BY MALAYSIAN CONSUMERS: THE CASE OF PENANG (2003, background): “Also, according to Polatoglu and Ekin (2001), as more and more banks in Turkey offer Internet banking, the greater is the awareness level among consumers and therefore the higher will be Internet banking adoption.”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “Although studies have shown perceived risk as an important factor in online banking adoption (Gerrard & Cunningham, 2003; Hewer & Howcroft, 1999; Polatoglu & Ekin, 2001), only limited work has been done to identify how this variable may condition the effect of others, like satisfaction and…”