A model of trust in online relationship banking

By Avinandan Mukherjee, Prithwiraj Nath. 2003

809 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1c4ba08a48abf74be33798e2c0c3468a94e9b0ce

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Customer acceptance of internet banking in Estonia (2005, background): “In such a unique environment, trust has been found to be of key importance (Mukherjee and Nath, 2003).”
The influence of attraction on internet banking: an extension to the trust‐relationship commitment model (2006, background): “Thus, reputation is an overall quality or character as seen or judged by people in general (Malaga, 2001; Mukherjee and Nath, 2003).”
Blockchain and the circular economy: potential tensions and critical reflections from practice (2020, background): “These characteristics of lessened information typically build trust, within and between entities, especially in electronic trading relationships (Montecchi, Plangger, and Etter 2019; Mukherjee and Nath 2003).”
The penalty for privacy violations: How privacy violations impact trust online (2018, background): “…2011), website design (Urban, Amyx, & Lorenzon, 2009), a website's characteristics, order fulfillment, and absence of errors (Bart, Shankar, Sultan, & Urban, 2005), a website's reputation and communication (Mukherjee & Nath, 2003), and even the legalistic-nature of a notice (Pan & Zinkhan, 2006).”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “To ensure the security of their online banking systems banks use security features such as firewalls, filtering routers, callback modems, encryption biometrics, smart cards, and digital certification and authentication (Mukherjee and Nath, 2003).”
Intellectual capital and business performance in the Portuguese banking industry (2008, background): “Additionally, in highly competitive industries, such as financial services sector, trust has a vital importance in the development of online banking relationships due to the lack of physical interaction between bank personnel and customer (Mukherjee and Nath, 2003).”
An empirical study of customers' perceptions of security and trust in e-payment systems (2010, methodology): “The availability, accessibility, and comprehensibility of security statements are also important for e-payment transactions (Mukherjee and Nath 2003, Cotteleer et al. 2007, Lim 2008).”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, methodology): “Trust issues and risk perception have been found to be crucial drivers of Internet banking adoption (Mukherjee & Nath, 2003; Wang, Lin, & Tang, 2003).”