The influence of attraction on internet banking: an extension to the trust‐relationship commitment model

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A systematic review of Internet banking adoption (2014, background): “…(Cheng et al., 2006) Cheng et al. 2006 Hong Kong R TAM 44 (Corrocher, 2006) Corrocher 2006 Nigeria D A – 45 (Gerrard et al., 2006) Gerrard et al. 2006 Singapore D/C M – 46 (Kassim and Abdulla, 2006) Kassim and Abdulla 2006 Qatar R CCT 47 (Khalfan et al., 2006) Khalfan et al. 2006 Oman D A – 48…”
Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context (2013, methodology): “All other scales were also adopted from the recent study of Kassim and Abdullah (2010) who used the battery of scales developed by Ribbink et al.”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, methodology): “As Kassim and Abdulla (2006) point out, the existence of trust in a relationship is a kind of insurance against unexpected behaviour, and that makes trust depend on experience from interacting with another party.”
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010, background): “In studies of online banking customers, Kassim and Abdullah (2006)”
Trust disposition, trust antecedents, trust, and behavioral intention (2015, background): “In studies of online banking customers (Kassim & Abdullah, 2006, 2010), trust was a driver of customer relationship commitment.”