Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline.

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Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2016, methodology): “Furthermore, in many previous researches, customer satisfaction was revealed as a critical predictor of behavioural intentions such as repurchasing, revisiting, and positive word-of-mouth (Han, 2013; Saha, 2009; Yang & Peterson, 2004).”
The norm activation model and theory-broadening: Individuals' decision-making on environmentally-responsible convention attendance (2014, methodology): “Validated measures were employed from previous studies (i.e., Ajzen, 1991; Ajzen& Fishbein, 1980; Bamberg et al., 2007; Bamberg & Schmidt, 2003; De Groot, Steg, & Dicke, 2007; Han, 2013; Han, Hwang, & Woods, 2014; Kugler & Jones, 1992; Lee & Back, 2009; Onwezen et al., 2013; Tracy & Robins, 2007), a”
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “…customer satisfaction has been identified as a critical determinant of behavioral intentions (e.g. revisiting, recommendation, and spending more) in the various industries (Han, 2013; Kim, Han, Holland, & Byon, 2009; Lam et al., 2011; Lee, 2014; Qiu, Ye, Bai, & Wang, 2015; Ryu, Lee, & Kim, 2012).”