Service quality and satisfaction perceptions: curvilinear and interaction effect

By Ding Hooi Ting. 2004

137 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1ac6157d807c20c068459c85b7f25af6114de94c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Mesay Sata Shanka

In Marketing

1. Mesay Sata Shanka

In Organizational Behavior and Human Resource Management

1. Mesay Sata Shanka

Citations in the corpus

• Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking Sector (2012, background): “Whilst some believe service quality leads to satisfaction, others think otherwise (Ting, 2004).”