The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study
By Jahyun Goo, Rajiv Kishore, H. Raghav Rao, Kichan Nam. MIS Q., 2009
531 citations recorded by the source corpus.
Subfields: Management Information Systems, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/19ec19d0023fe9fb5977b620f6989bf38d9200b0
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In Management Information Systems
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Social Presence, Trust, and Social Commerce Purchase Intention: an Empirical Research (2016, methodology): “The model was analyzed using LISREL.”
- A review of the IT outsourcing literature: Insights for practice (2009, background): “Like Sabherwal (1999), Poppo and Zenger (2002), and Goo et al. (2009), W } ullenweber et al. (2008) also found that sound contracts (contract completeness) and relational governance (high values of coordination and consensus between client and supplier firms) are determinants of success.”
- A review of the IT outsourcing empirical literature and future research directions (2010, background): “…found that the interaction between Contractual and Relational Governance is positive, and thus Contractual and Relational Governance serve as complements rather than as substitutes (Saunders et al ., 1997; Sabherwal, 1999; Poppo and Zenger, 2002; Wu + llenweber et al ., 2008; Goo et al ., 2009).”