The Predictive Ability of Different Customer Feedback Metrics for Retention

By Evert de Haan, Peter C. Verhoef, Thorsten Wiesel. 2015

135 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/199acebed720de1aa30ca46576684e3fa2404a6a