Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

By S. Briggs, J. Sutherland, S. Drummond. 2007

236 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/178aec793bd45c990b9eabe288398ac491bfac60

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Vesna Zabkar
2. Ruggero Sainaghi

In Organizational Behavior and Human Resource Management

1. Ruggero Sainaghi
2. A. Oriade
3. P. Schofield

In Tourism, Leisure and Hospitality Management

1. Ruggero Sainaghi

Citations in the corpus

• RevPAR determinants of individual hotels: Evidences from Milan (2011, background): “Empirical findings suggest a direct and positive relationship with performance (Ingram and Roberts, 2000; Israeli, 2002; Pine and Phillips, 2005; Danziger et al., 2006; Briggs et al., 2007; Chand and Katou, 2007).”
• Conceptualizing tourist satisfaction at the destination level (2009, background): “In the past two decades there have been several attempts to use the concepts and measurement instruments developed in the marketing literature to study tourist satisfaction (for some more recent studies, see, for example, Briggs et al. , 2007”