Competition and Service Quality in the U.S. Airline Industry

By Michael J. Mazzeo. 2003

324 citations recorded by the source corpus.

Subfields: Aerospace Engineering, Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/136067492dc9ae94f3f646a08d6a69aec250db4d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Aerospace Engineering

1. Mara Lederman
2. K. van Dender
3. Silke J. Forbes
4. Christiaan Behrens
5. Eric Pels

In Economics and Econometrics

1. Mara Lederman
2. K. van Dender
3. Junzo Ishii
4. Sunyoung Jun
5. Silke J. Forbes
6. Christiaan Behrens
7. Eric Pels

In Strategy and Management

1. Mara Lederman
2. K. van Dender
3. Junzo Ishii
4. Sunyoung Jun
5. Silke J. Forbes

Citations in the corpus

• Does Audit Market Concentration Harm the Quality of Audited Earnings? Evidence from Audit Markets in 42 Countries (2013, unknown): “…support the conclusion that a less concentrated market structure is associated with a better quality service or pr duct (e.g., industry level studies of banking (Boyd and De Nicolo 2005; Beck, Demirguc-Kunt and Levine 2006) the healthcare sector (Sari 2008), and the airline industry (Mazzeo 2003).”
• Air travel choices in multi-airport markets☆ (2006, background): “Mazzeo (2003) finds that on-time performance is worse (delays are more common and longer) on concentrated routes, suggesting that airlines may use airport dominance to extract surplus not only through higher airfares but also through cost savings associated with the offering of lower quality…”
• Adaptation and Vertical Integration in the Airline Industry (2009, result): “This content downloaded on Mon, 7 Jan 2013 17:16:20 PM All use subject to JSTOR Terms and Conditions VOL. 99 NO. 5 FORBES AND LEDERMAN: ADAPTATION AND VERTICAL INTEGRATION 1849 Mazzeo, Michael J. 2003.”
• The Effect of Air Traffic Delays on Airline Prices (2004, background): “The relationship between competition and service quality is theoretically ambiguous (Spence 1975, 1976), but has been studied empirically for airline markets by Mayer and Sinai (2003a, 2003b), Mazzeo (2003), and Rupp et al. (2006).”