Service quality measurement in the banking sector in South Korea

By C. Cui, B. Lewis, Won-woo Park. 2003

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Correlates of customer loyalty to their bank: a case study in Nigeria (2006, background): “Confirmatory factor analyses revealed that the measurement scale lacked validity with sample from different culture ( Cui et al. , 2003”
Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, methodology): “Intangible attributes such as confidence and reliability are the important factors to maintain the customer loyalty in the service context (Dick and Basu, 1994). Dick and Basu (1994) identified the two dimensions of loyalty (relative attitude and repeat patronage behaviour) and four categories of lo”
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (2008, unknown): “Cui et al. (2003) revealed that SERVQUAL and SERVPERF were not uni-dimensional.”
A review of twenty years of SERVQUAL research (2009, methodology): “453), the use of the traditional method popularised by Churchill (1979): [.”
Measuring Commuters' Perception on Service Quality Using SERVQUAL in Public Transportation (2011, result): “As of, in most of the SERVQUAL studies done by (Akan, 1995; Brysland & Curry, 2001; Buttle, 1996; Cui et al., 2003; Parasuraman et al., 1988) tangibility was found to be the most important dimension, but this study reported it in reverse.”