The effect of the Internet on travel consumer purchasing behaviour and implications for travel agencies

By T. Lang. 2000

133 citations recorded by the source corpus.

How researchers see this paper

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Predicting Travelers’ Choice of Information Sources and Information Channels (2009, unknown): “The following statement sums up this sentiment: “It will be years, if ever, before computers give us anything close to the warm and personal service we hope to get from dealing with a live travel agent” (Needle 1998, cited in Lang 2000, p. 372).”
The Different Effects of Online Consumer Reviews on Consumers' Purchase Intentions Depending on Trust in Online Shopping Mall: An Advertising Perspective (2011, methodology): “After the manipulation check questions, participants are asked to evaluate two dependent variables: credibility on three seven-point bipolar items (Sternthal et al., 1978) and their purchase intentions (Lang, 2000; Ekinci and Riley, 2003).”
Residents as Travel Destination Information Providers: An Online Community Perspective (2010, background): “Lang (2000) claimed that “communicating with other travelers online” and “finding other likeminded host country contacts or travelers” were reasons for engaging in online commu nities and searching for information about destinations before traveling.”
Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2015, background): “Initial concerns with OTAs, such as the security of booking a travel reservation online (Kim, Kim, & Leong, 2005; Lang, 2000), have been mitigated, and over time OTAs have captured an increasing share of the mainstream market.”