Testing the sufficiency of the theory of planned behavior : a case of customer dissatisfaction responses in restaurants

By S. Cheng, T. Lam, Cathy H. C. Hsu. 2005

171 citations recorded by the source corpus.

Subfields: Applied Psychology, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/0641ceaf361ffcbee2ef79d70105471b983b4936

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

1. Heesup Han
2. Choong‐Ki Lee
3. Jia-yi Chen
4. Shwu-Ing Wu
5. Chi-Ming Hsieh
6. Sung Hee Park
7. Y. Kim
8. Jin Young Chung

In Marketing

1. Choong‐Ki Lee
2. Heesup Han
3. Chi-Ming Hsieh
4. Sung Hee Park
5. Sungil Lee
6. Y. Kim
7. S. Jang
8. Regina C. McNally

In Organizational Behavior and Human Resource Management

1. Choong‐Ki Lee
2. Heesup Han
3. Chi-Ming Hsieh
4. Sung Hee Park
5. Y. Kim
6. Jin Young Chung
7. S. Jang
8. Jia-yi Chen

Citations in the corpus

• Effects of Environmentally Friendly Perceptions on Customers' Intentions to Visit Environmentally Friendly Restaurants: An Extended Theory of Planned Behavior (2015, methodology): “Cheng, Lam, and Hsu (2005) applied the TPB to investigate customers’ intentions to express dissatisfaction, using both the original TPB model and the extended TPB model, with past behavior as an additional variable.”
• A Model of Green Consumption Behavior Constructed by the Theory of Planned Behavior (2014, methodology): “For example, Westaby (2005) designed four experiments to test the hypotheses of TPB. Ajzen and Driver (1991), Cheng, Lam, and Hsu (2005), Baker, Al-Gahtani, and Hubona (2007), and Cronan and Al-Rafee (2008) all confirmed the findings suggested by the TPB model.”
• Application of the Extended Theory of Planned Behavior to Intention to Travel to Japan Among Taiwanese Youth: Investigating the Moderating Effect of Past Visit Experience (2016, methodology): “For example, Cheng et al. (2005) examined the sufficiency of both TPB and ETPB models by adding past behavior as an antecedent.”
• Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior (2006, result): “…control in the TPB could only improve the model in a minor extent even when improvements were found as most of the effect of the additional variable on behavioral intention was likely to be mediated by the variables included in the TPB. Studies of Cheng, Lam, and Hsu (2005) supported this notion.”
• Extending the Theory of Planned Behavior: Visa Exemptions and the Traveller Decision-making Process (2011, background): “…predicting a leisure traveller’s decision/behaviour in that his/her decision formation can be concurrently affected by both volitional and non-volitional factors (e.g. time availability, budget, affordability, etc.) (e.g. Ajzen and Driver 1991; Cheng et al. 2005; Lam and Hsu 2004; Lee 2005).”