The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility

By Mark S. Ackerman. 2000

997 citations recorded by the source corpus.

Subfields: Information Systems and Management, Human-Computer Interaction

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In Information Systems and Management

In Human-Computer Interaction

Citations in the corpus

Fairness and Abstraction in Sociotechnical Systems (2019, background): “Each of these traps arises from failing to consider how social context is interlaced with technology in different forms, and thus the remedies also require a deeper understanding of "the social" to resolve problems [1].”
Security in the wild: user strategies for managing security as an everyday, practical problem (2004, background): “In particular, research into privacy management in electronic settings has noted the dialectic nature of privacy management [1, 4, 21], and we can clearly see”
Crossmod: A Cross-Community Learning-based System to Assist Reddit Moderators (2019, background): “Through our work, we hope to inform the design of similar AI-backed sociotechnical systems in the future, and ameliorate the social-technical gap in similar CSCW applications [2].”
Privacy in Context (2001, background): “Computational systems have clearly lacked the vast amount of state data required to handle even relatively simple customizations, leaving systems without the ability to handle an individual’s level of desired social nuance and control (Ackerman, 2000).”
Implications for design (2006, background): “In what follows, I will draw in particular on three insightful explorations of the problems of ethnography and design in different contexts – Anderson’s [2] exploration of the issue of ethnography and requirements, Ackerman’s [1] reflections on the social-technical gap, Button’s [6] comparison betwe”
Personal privacy through understanding and action: five pitfalls for designers (2004, background): “Technical systems are notoriously awkward at supporting social nuance [43].”
An architecture for privacy-sensitive ubiquitous computing (2004, background): “The problem, however, is that technical systems are notoriously awk ward at supporting these kinds of social nuances [6].”
Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator (2019, background): “Moderators are well-poised to identify these social-technical gaps [1] because they work closely with their communities and can recognize the specific needs of their users that official moderation tools do not satisfy.”
Beyond Adoption: A New Framework for Theorizing and Evaluating Nonadoption, Abandonment, and Challenges to the Scale-Up, Spread, and Sustainability of Health and Care Technologies (2017, background): “This is especially crucial when considering something as complex and exception filled as clinical work (Case A) [99].”
Critical Making: Conceptual and Material Studies in Technology and Social Life (2011, background): “In other words, it seems that when one uses technologies he or she remains aware of their nuanced relationship to society, while when one theorizes about them they seem much more “brittle” and inﬂexible (Ackerman 2000).”