Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources

By Jaewon Yoo, Todd J. Arnold. 2016

115 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0096390c4e176c115c16291f125efa584613ac41

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Ming-Hui Huang
2. Roland T. Rust
3. Xueming Luo
4. Christian Homburg
5. Peter C. Verhoef

In Sociology and Political Science

1. Roland T. Rust
2. Ming-Hui Huang
3. Anil Bilgihan

Citations in the corpus

• Artificial Intelligence in Service (2018, background): “Employees are expected to display the appropriate emotions when interacting with customers, whether superficially or deep from their hearts (Yoo and Arnold 2016).”