Evaluating a servicescape: the effect of cognition and emotion

By I. Lin. 2004

521 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/00259c84407c413f811963f8e038ebd128c9e3f4

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Citations in the corpus

Measuring the Mediating Role of Dining Experience Attributes on Customer Satisfaction and Its Impact on Behavioral Intentions of Casual Dining Restaurant in Jakarta (2014, background): “Thus physical environment factors, which includes restaurant’s function, space, design color and lightning as one of the important stimulus during dining experience [13], [14].”
Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers’ Satisfaction Evaluations (2007, background): “Although Gestalt notions argue for a more holistic investigation of environmental effects, most prior studies have focused on a single environmental cue (Lin, 2004; Mattila & Wirtz, 2000).”
Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2016, background): “Moreover, the influential effect of tangible environments on customers’ evaluation and judgment has been addressed, suggesting that customers are more dependent on the environments since service is invisible and intangible (Lam et al., 2011; Lin, 2004).”
New or repeat customers: How does physical environment influence their restaurant experience? (2011, background): “Table placement has the ability to transmit a sense of privacy, portray the functionality desired, and operate as a boundary for the customer (Lin, 2004). Ryu and Jang (2008b) revealed that layout was a significant determinant of the level of pleasure in an upscale restaurant context.”
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “Instead of ambience, which is invisible, we focus on the visible circumstances because customers are likely to notice the tangible environment and thus make evaluations based on the intangibility of service (Lam et al., 2011; Lin, 2004).”
Emotional Responses to Multisensory Environmental Stimuli (2016, methodology): “It is based on the environment–human interaction (or Stimulus– Organism–Response) model, introduced by Mehrabian and Russell (1974) and adjusted by Bitner (1992) and Lin (2004).”
Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination (2019, background): “Brislin and R. Worthley (2008). Cultural change and marketing.”
An expanded servicescape perspective (2011, unknown): “(3) signs, symbols, and artifacts (Brady and Cronin, 2001a, b; Hightower et al., 2002; Kotler, 1973; Lin, 2004).”
The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers (2017, background): “form a picture to judge the service environment holistically (Lin, 2004).”