Seung Kon Lee

Organizational Behavior and Human Resource Management · 2014

A researcher in the Science corpus: 1 paper; trusts 6 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

Whom Seung Kon Lee trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dieter Zapf
  2. J. Mowen
  3. Anna S. Mattila

Who trusts Seung Kon Lee overall

  1. A. Grobelna

Papers from Seung Kon Lee's perspective

Ordered by how strongly the researchers Seung Kon Lee trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Customer-related social stressors and burnout. (Journal of Occupational Health Psychology)
  2. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
  3. Consumer responses to compensation, speed of recovery and apology after a service failure
  4. Personality and job performance: test of the mediating effects of motivation among sales representatives. (Journal of Applied Psychology)
  5. Emotion work and psychological well-being: A review of the literature and some conceptual considerations
  6. The Role of Emotions in Service Encounters
  7. PERSONALITY PROCESSES AND INDIVIDUAL DIFFERENCES An Alternative "Description of Personality": The Big-Five Factor Structure
  8. Service with a smile: Emotional contagion in the service encounter.
  9. Determinants and consequences of employee displayed positive emotions
  10. The Presentation of Self in Everyday Life

Their papers