The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism

By Shoshana Zuboff, James Maxmin. 2002

166 citations recorded by the source corpus.

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Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System (2015, background): “…platform, ecosystem, digital infrastructure, boundary resource dynamics, tuning, sociomateriality, iOS Introduction1 Service is increasingly recognized as the foundation of activities and value creation in the global economy (Pine and Gilmore 1999; Vargo and Lusch 2004; Zuboff and Maxmin 2002).”
Electronic Commerce and Organizational Innovation: Aspects and Opportunities (2003, background): “The development of “deep” (rather than sloganized sham) relationships with consumers, the ultimate customers of most supply chains, is hailed by Zuboff and Maxmin [104] as the hallmark of the “support economy.”