Service versus Manufacturing Innovation
By John E. Ettlie, S. R. Rosenthal. 2011
272 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/fd327d6d42895e79d65b97985127abf27e637c35
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Citations in the corpus
- Role of Government to Enhance Digital Transformation in Small Service Business (2021, background): “Ettlie and Rosenthal [43] studied service and manufacturer companies and found significant differences in how organizations in these two sectors innovate and create new products/services.”
- Business model innovation and business concept innovation as the context of incremental innovation and radical innovation. (2015, background): “Innovation in hotel firms The literature about innovation in the service sector is still very limited (Adegoke, 2007; Ettlie & Rosenthal, 2011; Flikkema, Jansen, & Van Der Sluis, 2007), and it is even more limited, both theoretically and empirically, for the tourism industry.”
- Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “The mix of similarities and differences between manufacturing and service firms echoes the results of previous studies that compared innovation in the service and manufacturing industries (Ettlie and Rosenthal, 2011; Prajogo, 2006; Song et al., 1999).”