Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease
By R. Zachariae, C. G. Pedersen, A. Jensen, E. Ehrnrooth, P. Rossen, H. Maase. British Journal of Cancer, 2003
606 citations recorded by the source corpus.
The aim of the study was to investigate the association of physician communication behaviours as perceived by the patient with patient reported satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease in cancer patients. Questionnaires measuring distress, self-efficacy, and perceived control were completed prior to and after the consultation by 454 patients attending an oncology outpatient clinic. After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient–physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction. The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation. In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction. The results confirm and expand previous findings, suggesting that communication is a core clinical skill in oncology.
Subfields: General Health Professions, Oncology
View Paper: https://www.semanticscholar.org/paper/fd1c6f54bde7c3774a76950d74aaf8a1e1abb43c
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Citations in the corpus
- How does communication heal? Pathways linking clinician-patient communication to health outcomes. (2009, background): “Clinicians can facilitate the patient’s ability to manage emotions by presenting diagnostic and treatment information clearly and honestly [72], by showing interest in the patient’s life [73], by attentive listening, and by validating patient’s expressions of feelings [65,74].”