Measuring service quality of travel agents: evidence from Northern Cyprus
By Nick Johns, Turgay Avcı, Osman M. Karatepe. 2004
119 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/fc693cc41668206e247a0cb98643075c25f80ef9
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Citations in the corpus
- Effects of Interpretive Guiding Outcomes on Tourist Satisfaction and Behavioral Intention (2015, background): “One major concern lies in the fact that perception is not independent from expectation and in most cases perception would be determined by expectation (Huang, Hsu, and Chan 2010; Johns, Avci, and Karatepe 2004).”
- Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust (2012, methodology): “As commented previously, The SERVQUAL scale has been applied to the travel agency sector in previous studies (Bigné et al., 2003; Johns et al., 2004; Lam & Zhang, 1999; Ryan & Cliff, 1997).”