Characterizing knowledge management in the small business environment

By Kuan Yew Wong, Elaine Aspinwall. Journal of Knowledge Management, 2004

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Knowledge management barriers: An interpretive structural modeling approach (2007, background): “Lack of top management commitment [1], [7], [12], [20], [40], [41] 2.”
KNOWLEDGE MANAGEMENT AND FIRM PERFORMANCE IN SMEs: THE ROLE OF SOCIAL CAPITAL AS A MEDIATING VARIABLE (2010, background): “Furthermore, because SMEs' firm structure is relatively simple, their relationships with customers and suppliers are close and SMEs can easily retrieve information on customers' preferences, competitors, and market trends (Haksever, 1996; Wong & Aspinwall, 2004).”
An empirical study of the important factors for knowledge-management adoption in the SME sector (2005, result): “Resources (Holsapple and Joshi, 2000; Davenport and Volpel, 2001; Wong and Aspinwall, 2004).”
Knowledge management and business performance: Does innovation matter? (2017, background): “Besides, a close relationship with customers may allow business managers to have a direct and faster knowledge flow and this may help them to improve their ability to capture the customers’ knowledge, competitors’ actions and behavior, market trends, and other developments (Wong & Aspinwall, 2004).”