The impact of affective and cognitive trust on knowledge sharing and organizational learning
By P. Swift, Alvin Hwang. 2013
181 citations recorded by the source corpus.
Purpose – This paper seeks to add to the research on the role of cognitive and affective trust in promoting knowledge sharing between executives and consequently establishing an organizational learning environment.Design/methodology/approach – This paper examines the influence of one conceptualization of trust, one that has two sub‐constructs – affective (emotional) trust and cognitive (rational) trust – on knowledge sharing among 157 marketing and sales executives.Findings – The results indicate that affective trust is more important than cognitive trust in sharing interpersonal knowledge, but cognitive trust is more important in creating an organizational learning environment.Research limitations/implications – The scope of this study was limited to the marketing and sales functions in business to consumer companies. Knowledge sharing is an acute issue in this industry and the results may not be completely applicable to less competitive industries or business functions. Therefore, researchers are encour...
Subfields: Communication, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/f210600649dd4de7d7942882229aa77599f4ce28
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In Communication
In Strategy and Management
Citations in the corpus
- A conceptual model of knowledge sharing (2018, background): “The literature suggests that management support is associated with knowledge sharing (Lin, 2007; Swift and Hwang, 2013; Islam et al., 2015).”