Intelligent Aids, Mental Models, and the Theory of Machines

By Neville Moray. 1987

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Citations in the corpus

Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, background): “d, 1992; Kehoe, Stasko, and Taylor, 2001; Lajoie, 2009; Lane et al., 2005; Lesgold et al., 1988; Loksa et al., 2016; Mark and Simpson, 1991; McGuinness and Borgida, 1995; Merrill, 1987; Miller, 1988; Moray, 1987a; Mueller and Klein, 2011; Nakatsu, 2006; Nakatsu and Benbasat, 2003; Polson and Richard”
Metrics for Explainable AI: Challenges and Prospects (2018, background): “These ideas pertain directly to how people understand machines, spanning simple devices, process control systems, complex computational systems, and intelligent systems (Bainbridge, 1979, 1988; de Kleer and Brown, 1983; Goodstein, Andersen and Olsen, 1988; Moray, 1987; Mueller & Klein, 2011; Rasmuss”
MENTAL MODELS IN HUMAN-COMPUTER INTERACTION (2010, background): “These constraints may be used in improving aspects of the computer interface ranging from relatively low-level properties of displays like the use of menues, windows, or icons to facilities for, e.g., explanation and fault diagnosis (Wilson and Rutherford 1989, Moray 1987).”
Outlining the Design Space of Explainable Intelligent Systems for Medical Diagnosis (2019, background): “models will develop individually according to different users. In general, most mental models are simpler than the actual systems and it is sufficient to allow users to understand the system behavior [34]. However, when it comes to the complex cases, for example, medical diagnosis, if mental models ”
How it works: a field study of non-technical users interacting with an intelligent system (2007, background): “Moray provides a theory of mental model development for expert users [18].”
Mental Models: Theory and Application in Human Factors (1989, methodology): “…the usual debate about the value of verbal protocols or the utility of problem-solving tasks (Wilson and Rutherford, 1988); the argument advanced by Moray (1987) that mental models are not isomorphic but homomorphic; whether or not model inconsistency and instability between and within persons is…”