Determining Attribute Importance in a Service Satisfaction Model

By Anders Gustafsson, Michael D. Johnson. 2004

246 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e93f6dcd3b55a748334eedae026557b48881ad04