Communication management and trust: Their role in building resilience to "surprises" such as natural disasters, pandemic flu, and terrorism

By Patricia H. Longstaff, Sung-Un Yang. 2008

257 citations recorded by the source corpus.

In times of public danger such as natural disasters and health emergencies, a country’s communication systems will be some of its most important assets because access to information will make individuals and groups more resilient. Communication by those charged with dealing with the situation is often critical. We analyzed reports from a wide variety of crisis incidents and found a direct correlation between trust and an organization’s preparedness and internal coordination of crisis communication and the effectiveness of its leadership. Thus, trust is one of the most important variables in effective communication management in times of “surprise.”

Subfields: Clinical Psychology, General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e8e9d0608cf800d0fcc223697e34440d578ca58b

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In Sociology and Political Science

1. L. Aharonson-Daniel
2. Avishay Goldberg

Citations in the corpus

• The conjoint community resiliency assessment measure as a baseline for profiling and predicting community resilience for emergencies (2013, background): “Another aspect linked to this factor is the issue of trust [34].”